WantedWin Privacy Policy

Who Controls Your Data

Dama N.V., registered at Scharlooweg 39, Willemstad, Curacao, is the operator responsible for your personal data as the controller. Dama N.V. holds Curacao eGaming Licence No. 8048/JAZ, issued by Antillephone N.V., and this policy applies to all data processed in connection with your WantedWin account.

What We Collect

Registration data includes your name, email address, date of birth, and residential address. Payment data covers the method used, transaction amounts, and confirmation references from your chosen provider, whether that is PayID, Neosurf, Visa, Mastercard, or a cryptocurrency wallet. Verification (KYC) documents include your Australian driver’s licence or passport and a utility bill or bank statement for proof of address. We also log technical data such as your IP address, device type, and browser, along with gameplay activity and session timestamps. Cookies are used for session management, security, and analytics.

Why We Process It and On What Basis

Registration and payment data are processed to open and operate your account, under the basis of performing our contract with you. KYC documents are processed to meet anti-money-laundering obligations tied to our licence. Technical and gameplay logs are processed for fraud prevention and to secure the platform, which we consider a legitimate interest. Marketing communications, where you have opted in, are processed on the basis of your consent, which you can withdraw at any time from your account settings.

Cookies and Analytics

We use three categories of cookies: strictly necessary cookies for login sessions and security, functional cookies that remember preferences such as currency display, and analytics cookies that measure how the site is used. Necessary cookies cannot be disabled without affecting core functionality. Functional and analytics cookies can be turned off from the cookie banner shown on your first visit or from your browser’s cookie settings at any time.

Who We Share Data With

Payment providers, including PayID, Neosurf, Visa, Mastercard, and the cryptocurrency processors we use for Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, and USDT, receive the transaction data needed to process your deposits and withdrawals. Our KYC verification provider receives the identity documents you submit, solely to confirm your identity and age. Game providers, including NetEnt, Play’n GO, Evolution Gaming, Pragmatic Play Live, BGaming, and Ezugi, receive anonymised gameplay data needed to run the games themselves, without access to your payment details.

Where Your Data Is Stored

Because WantedWin operates under a Curacao licence and serves players internationally, your data may be processed on servers located outside Australia, including within the European Economic Area and the Caribbean. Where data is transferred internationally, we rely on contractual safeguards with our processors to keep the level of protection consistent with this policy.

How Long We Keep It

Account and transaction data is retained for as long as your account remains open and for a period afterward to meet our anti-money-laundering and licensing obligations, generally up to five years following closure. If you close your account, your profile becomes inactive immediately, but underlying transaction records are retained for the regulatory period before deletion.

Your Rights Over Your Data

You have the right to request access to the personal data we hold about you, to have inaccurate data corrected, and to request deletion where we are not required to retain it for legal reasons. You may also request that we restrict or object to certain processing, and where processing is based on consent or contract, you can request a portable copy of your data in a structured format.

Lodging a Complaint

If you believe we have mishandled your personal data, you can raise the matter directly with us in the first instance. Should you remain unsatisfied with our response, you retain the right to lodge a complaint with the supervisory authority relevant to our licence.

Contacting Us About Your Data

For any request relating to your personal data, including access, correction, or deletion, email [email protected] with your registered account details so we can verify your identity before processing the request.