Contact WantedWin Support
Reaching Our Team by Email
Our support inbox is [email protected]. Use it for anything that needs a written record or a document attached, such as a verification query, a dispute over a bonus, or a request to close your account. We reply to most emails within a few hours, though queries that require a review of your account history or KYC documents can take up to one business day.
Channels We Offer and How Fast We Respond
Live chat and email are the two channels we operate, and both are handled by the same support team so you will not be redirected between departments. The table below sets out what each channel is best suited for and how quickly you can expect a reply.
| Channel | Best for | Typical response |
|---|---|---|
| Live chat | Login issues, deposit and withdrawal questions, bonus activation | Immediate |
| Email ([email protected]) | Verification, document uploads, formal complaints | Under a few hours, up to 1 business day |
We do not currently list a phone number, so live chat is the fastest route if your issue needs an immediate answer.
When Our Team Is Available
Support is staffed 24 hours a day, 7 days a week, covering Australian time zones including both AEST and AEDT. There is no gap in coverage overnight or on weekends, so live chat is available whenever you are logged in and playing.
What to Have Ready Before You Reach Out
If your query is about a deposit or withdrawal, have your transaction reference and the payment method used on hand, as this lets us locate the transaction faster. For a verification request, keep a copy of your Australian driver’s licence or passport and a recent utility bill or bank statement ready to upload. For anything related to a bonus, note the promotion name and the date it was credited to your account. General account questions, such as password resets or updating your registered email, do not require any documentation and can usually be resolved directly over live chat.